Frequently Asked Questions
How do I know the site is selling quality products?
The Danish Jewellers' Association is proud to present Danishjewellery.com.
Danishjewellery.com is the first of its kind in the world representing danish jewellery design - online. We have the uniqe design, the best quality, the toughest legislation in the precious metals and the environment and can now offer our international customers: Jewellers' Association is the trade organization for all professional supplier companies working with gold, silver, diamonds, watches and corpus in Denmark. It is only brands who are members of The Danish Jewellers' Association that can be present on Danishjewellery.com
How do I contact the Danishjewellery.com?
We are available from 10am - 4pm (Monday - Friday)
How long will it take to receive my order?
The Danishjewellery.com team dispatches orders daily through Mondays to Fridays. DanishJewellery.com provides for delivery to the recipient via Post Denmark (unless otherwise indicated). Delivery will be made to the delivery address provided by the customer.
You can expect to receive your order within 5-10 business days. As DanishJewellery.com cannot guarantee local delivery conditions, DanishJewellery.com cannot provide a 100% guarantee of when the order will be delivered to the customer’s address. In case the desired product is not in stock at the time of ordering, we will contact you to inform you of the expected date of delivery.
As a consumer, you have a right to cancel the purchase order if the entire delivery is delayed in relation to the applicable agreement.
What are the shipping charges?
Shipping costs are listed in the order confirmation and are to be paid by the buyer. Costs relating to customs clearance and local VAT and administration fees to Post Denmark (currently approx. EUR 14) shall be paid by the buyer upon delivery of the product(s).
You have a 14-day right of cancellation on ordered goods, calculated from the day on which they are received. If you choose to cancel a purchase, simply return the goods in the same condition and quantity as when you received them. As packaging represents a significant portion of the product’s value, the product cannot be considered return ed in the same condition and quantity if the packaging is not included. The customer is liable for ensuring that the return goods are packaged suitably. Thus, you are encouraged to save the packaging until you are certain that you wish to keep the product.
Products must be returned via UPS. Return shipping can be ordered via ups.com and the instructions for return s that are included with the order delivery must be followed.
When returned products are received and approved, the purchase price shall be refunded to your account. This amount shall be returned to you immediately after DanishJewellery.com has received the return product(s) and had the opportunity control the product(s), which usually will occur no later than 30 days after receipt of the product(s). You must personally cover the return costs. For practical details, please see the section Claims and product returns.
Claims and product returns
For claims regarding defects or deliveries that have not arrived, please contact: